Customer Service employees are responsible for keeping customers informed. Thanks to IDS’s managed transportation services and advanced IT systems, Customer Service representatives have a clear view of all shipments at all times so they can answer clients’ questions efficiently. In the case of any delivery problems or irregularities, the system automatically issues alerts so that the customer can be contacted to discuss an alternative solution if necessary. And in the unlikely event that a carrier fails to live up to expectations, IDS will resolve the situation on your behalf.
Boost customer satisfaction
At IDS, we ensure that invoicing data is checked beforehand in order to prevent inconvenient errors. This is just one practical way in which we help to boost customer satisfaction. In close cooperation with you, IDS specialists actively look for improvement areas and opportunities with the aim of further raising your service level.